Last Updated: September 15, 2026
At Cozy Containers, we want our customers to have a clear understanding of our return, exchange, and refund process. This Refund & Returns Policy explains the conditions and procedures that apply to eligible purchases made from Cozy Containers.
Cozy Containers accepts returns for both defective and non-defective products.
Eligible products may be returned within 30 days of delivery, provided the return meets the requirements of this policy.
Products eligible for return may be:
New
Slightly used
The condition of the product will be reviewed when the return is received.
Customers have 30 days from the date of delivery to request a return.
To begin the return process, customers must contact Cozy Containers within the 30-day return period and receive return instructions before sending the product back.
Returns requested after the 30-day period may not be accepted.
Cozy Containers accepts exchanges for eligible products.
Customers who would like to exchange a product should contact us before sending the product back.
Exchange requests are subject to product availability and the applicable requirements of this policy.
Returns are accepted by mail.
Customers must contact Cozy Containers before mailing a return so that we can provide the appropriate return instructions and information.
Please do not mail a return to our business address without first contacting us.
The customer is responsible for return shipping costs unless otherwise agreed by Cozy Containers in connection with a specific return.
Customers should use an appropriate shipping method and retain proof of shipment until the return has been received and processed.
A 15% restocking fee applies to eligible returns.
The restocking fee is calculated as 15% of the product price and may be deducted from the refund amount.
Once an eligible return has been received and reviewed, Cozy Containers will process the applicable refund.
Our refund processing time is:
Within 7 days
The 7-day processing period begins after the returned product has been received and the return has been reviewed and approved.
The time required for the refunded amount to appear in the customer’s account may vary depending on the customer’s bank or payment provider.
Returned products should be in a condition that allows Cozy Containers to reasonably evaluate the return.
Returns may be reviewed to determine:
Whether the product was purchased from Cozy Containers
Whether the return was requested within the applicable 30-day period
The condition of the returned product
Whether the product qualifies under this policy
Products that have been significantly damaged, altered, or improperly used may be subject to additional review.
If you believe your product is defective, please contact Cozy Containers as soon as possible.
We may request photographs, product information, order details, or other information to help us evaluate the issue.
Eligible defective products may qualify for a return, exchange, or applicable refund in accordance with this policy.
Cozy Containers also accepts eligible returns for non-defective products.
Customers who simply change their mind or no longer need a product may request a return within the 30-day return window, subject to the applicable return requirements and the 15% restocking fee.
Because Cozy Containers sells shipping containers, trailers, and propane tanks, certain products may require additional handling and transportation considerations.
Customers should contact us before attempting to return any large, heavy, or specialized product.
For shipping containers and trailers, customers should not move or modify the product in connection with a return before receiving instructions from Cozy Containers.
Propane tanks may also be subject to applicable transportation and safety requirements. Customers should contact us before arranging the return of a propane tank.
To request a return or exchange:
Contact Cozy Containers within 30 days of delivery.
Provide your order information and explain whether you are requesting a return or exchange.
Follow the return instructions provided by our team.
Mail the eligible product according to those instructions.
Keep your proof of shipment until the return has been received and processed.
Once the return is received and approved, the applicable refund will be processed within 7 days.
For clarity, our current return policy is:
Country: United States
Returns: Accepted for defective and non-defective products
Exchanges: Accepted
Eligible Product Condition: New and slightly used
Return Window: 30 days
Return Method: By mail
Return Shipping: Customer responsibility
Restocking Fee: 15% of the product price
Refund Processing Time: 7 days
If you have questions about a return, exchange, or refund, please contact us before sending your product back.
Cozy Containers
Email: sales@cozycontainerllc.com
Phone: +1 323 402 8047
Address: 835 Neptune Pointe Ln, Kissimmee, FL 34744
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
We are happy to assist you with the return or exchange process.
Email: sales@cozycontainerllc.com
Telephone Number: + 1 323 402 8047
Address: 835 Neptune Pointe Ln Kissimmee, FL 34744
Business Hours: Monday – Friday
9:00 AM – 5:00 PM
© 2026 Cozy Container. All rights reserved.